Complaints and Disputes

by user, February 11, 2015

We are committed to providing our clients with good services and quality products. We acknowledge your right to complain and which actively solicits your feedback.

If you have a complaint about a general or life insurance matter, please contact:

Complaints Manager
Integrated Group of Companies
Locked Bag Q4008
QVB Sydney NSW 1230
T: 02 8297 4455 | F: 02 8297 4499
Email: Use Inquiry Form located on the Contact Us page

Integrated Insurance Solutions Pty Ltd and Integrated Life Insurance Solutions Pty Ltd is a member of the Financial Ombudsman Service (FOS), an external Dispute Resolution body. If you complaint is not resolved within 20 days we will provide you with information on how to contact the Financial Services Ombudsmen Limited (FOS).

There contact details are:

Financial Ombudsman Service (FOS)
GPO Box 3
Melbourne VIC 3001

Level 12
717 Bourke Street
Docklands VIC 3008
T: 1300 780 808 | F: 03 9620 0166
Email: info@fos.org.au
Website: www.fos.org.au